Privacy Policy

The Hitch Fit System ("The Hitch Fit System," "we," "us," or "our") publishes and sells a digital body-recomposition system built for rotational and shift workers, the eBook, the Hitch Fit App, and companion worksheets, trackers, and planners. This Privacy Policy explains what information we collect when you visit thehitchfitsystem.com, use the Hitch Fit App, or purchase one of our digital products, how we use that information, and the choices you have regarding your data.

By accessing thehitchfitsystem.com, using the Hitch Fit App, or purchasing any of our products, you agree to the practices described in this Policy.

We collect information that helps us deliver the eBook and the Hitch Fit App, run our business, and improve the experience for future customers. The categories below describe the data we typically gather.

Traffic & Device Data

We automatically log non-identifying technical information such as IP address, browser type, device characteristics, referring URLs, pages viewed, and timestamps. This data helps us monitor site and app performance, understand where our customers come from, and improve the checkout experience.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies (including advertising pixels from Meta, TikTok, and Google) to remember preferences, measure conversions, and attribute purchases to the ads or content that drove them. You may disable cookies in your browser settings, although some features of the site may not function correctly as a result.

Order & Contact Information

When you purchase the system, subscribe to our email list, or submit a contact form, we collect information such as your name, email address, billing address, and payment details. Payment card information is handled directly by our payment processors (Stripe and PayPal) and is never stored on our servers.

App & Progress Data

When you use the Hitch Fit App, we store the check-in data you log so we can render your trend dashboards and sync your rotation calendar and days-off plans across devices. Depending on the pillars you use, this can include: your rotation pattern and shift schedule; body weight; body-composition measurements such as waist and body-fat percentage; sleep data (hours, quality, latency, and interruptions); energy levels; nutrition and protein; caffeine, supplements, and naps; workouts completed, streaks, and milestones; hormonal and Low-T self-reported symptom check-ins; any bloodwork values you choose to enter; and your Days Off planning entries. Your progress data belongs to you. You can permanently delete it at any time from inside the App, and you can request a copy of it by contacting us (see Section 5).

Health & Sensitive Data

Some of the information above, in particular your body-composition, sleep, and hormonal/Low-T self-reports, is health-related and is treated as sensitive. We collect it only to power the features you use inside the App, we do not sell it, and we do not use it for advertising or share it with advertising or analytics platforms. It is tied to your account and protected as described in Section 7.

Date of Birth & Age

We collect your date of birth (or an age confirmation) when you create an account so we can confirm you meet our 16+ minimum age. We do not use it for any other purpose.

Testimonials & Customer Feedback

We may display testimonials and results shared by customers who have consented to their use. We obtain permission before publishing any identifying details, and customers may request removal at any time by emailing us.

We use the information we collect to:

• Deliver the eBook, the Hitch Fit App (including your 90 days of free access), and any included worksheets or bonuses
• Process payments and send order confirmations, receipts, and download links
• Render your trend dashboards, streaks, and milestones inside the Hitch Fit App
• Respond to customer support inquiries and refund requests
• Send occasional educational emails, product updates, and offers (which you can unsubscribe from at any time)
• Measure the performance of our advertising and content across platforms
• Personalize the site experience and tailor recommendations inside the App
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with our legal and tax obligations

We do not sell your personal information. We share data only with trusted service providers that help us operate the business, including:

• Payment processors: Stripe and PayPal, to process purchases and issue refunds
• Hosting & funnel platform: GoHighLevel (LeadConnector) and our CDN for site delivery, page hosting, and file delivery
• App backend & sync: Supabase (hosted on Lovable Cloud infrastructure), which we use to store and sync your Hitch Fit App check-ins across devices
• Email & SMS delivery: providers used to send order confirmations, receipts, and educational emails
• Analytics & advertising platforms: Meta (Facebook/Instagram), TikTok, and Google, for measuring campaigns and retargeting
• Fraud & abuse prevention: services that flag risky transactions or protect the site from bots and attacks

These providers are contractually or legally required to handle your data securely and use it only for the purposes we specify.

We may also disclose information if required by law, court order, subpoena, or to protect the rights, property, or safety of The Hitch Fit System, our customers, or others.

International Data Transfers

The Hitch Fit System is operated from Alberta, Canada, and its parent company is based in the United States. Several of the service providers above (including our payment processors, email/SMS senders, analytics and advertising platforms, and app backend) store or process data on servers in the United States and other countries. This means your personal information may be transferred to, stored in, and processed outside your home province or country, including in the United States, where data-protection laws may differ from your own. Where required, we rely on appropriate safeguards and contractual protections for these transfers, and by using our site, App, or products you consent to this processing.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time (every email has an unsubscribe link)
• Request a copy of your data in a portable format

In the Hitch Fit App, you can act on one of these rights yourself at any time: use Delete Account to permanently erase your account and all associated data from our systems. Deletion is immediate and cannot be undone.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

The Hitch Fit System operates from Alberta, Canada, and handles personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). Our U.S.-based parent company and U.S. service providers process data on our behalf under contractual protections.

In addition to the rights listed in Section 5, if you are in Canada you have the right to:

• Know why we collect, use, or disclose your personal information, and to have that collection limited to what is reasonable
• Access the personal information we hold about you and request corrections
• Withdraw consent, subject to legal or contractual restrictions, at any time
• Understand how your information is safeguarded when it is transferred outside Canada (see Section 4)

To make a request, email [email protected]. If you are not satisfied with our response, Canadian residents may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca).

We use industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Payment card data is processed by PCI-DSS compliant providers (Stripe and PayPal) and never touches our servers. While no method of transmission over the Internet is 100% secure, we continually review and improve our security practices.

When you purchase the Hitch Fit System, we collect the information necessary to process the order and deliver the product, including your name, email, billing address, and payment details. The eBook, worksheets, planners, and 90 days of free access to the Hitch Fit App are delivered instantly via a download link on the confirmation page and by email. We keep purchase records for tax, accounting, and customer support purposes.

If you purchase the system or opt in to our newsletter, we may send you educational content, product updates, and offers related to your interests. Every email includes an unsubscribe link at the bottom, and you can opt out at any time. If you opted in to SMS updates, you can reply STOP to unsubscribe. Standard message and data rates may apply.

Our site, the App, and our guides may contain links to third-party websites, services, or products (for example, supplement brands or gear we recommend). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of every site you visit before submitting any information.

Our products are intended for users 16 years and older. We do not knowingly collect personal information from anyone under 16. If you believe someone under 16 has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice by email or on the site.

If you have questions or concerns about this Privacy Policy or our data practices, please email us at [email protected]. For general customer support, email [email protected].